Pittsburgh Desk • Ice Dam Triage
(888) 208-4155

Terms of Service

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at https://pittsburghpa.roofexpertusa.com/ and any telephone referral dispatch services provided by RoofExpertUSA ("we," "our," or "us"). By accessing this website or calling our telephone dispatch number at (888) 208-4155, you agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue using our services immediately.

1. Independent Referral Model Disclosure

RoofExpertUSA operates strictly as an independent referral and dispatch facilitation platform. RoofExpertUSA is not an operating roofing contractor, does not hold municipal or state trade licenses, does not employ roofing laborers or technicians, does not own roofing service vehicles, and does not directly perform roofing repairs, installations, or inspections.

All roofing evaluations, emergency mitigation, tarping, ice dam steam removal, and permanent restoration services are performed independently by third-party contracting businesses. Dispatched independent contractors are solely responsible for maintaining valid Pennsylvania Home Improvement Consumer Protection Act (PA HIC) registrations, obtaining required municipal permits, carrying general liability insurance, and performing work in compliance with applicable building codes.

2. Disclaimer of Direct Warranties & Guarantees

RoofExpertUSA makes no express or implied representations, warranties, or guarantees regarding the work performed by referred independent roofing contractors. Any warranties, workmanship guarantees, or material representations are established solely between you and the independent contractor performing the work, as set forth in the written contract required by Pennsylvania HICPA.

We do not guarantee specific contractor response times, 24/7 availability under extreme meteorological events, or specific pricing rates. Response times and service fees depend entirely on regional storm severity, hazardous travel conditions, material availability, and individual contractor scheduling.

3. Limitation of Liability

To the maximum extent permitted by applicable law, RoofExpertUSA, its affiliates, directors, officers, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

  • Your use of or inability to use this website or telephone dispatch service;
  • Any acts, omissions, errors, negligence, or delays of any third-party independent roofing contractor referred through our platform;
  • Property damage, personal injury, structural roof collapse, or secondary water intrusion occurring before, during, or after contractor response;
  • Any disputes arising from billing, estimates, insurance claims, or contract performance between you and the independent contractor.

4. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the substantive laws of the Commonwealth of Pennsylvania, without giving effect to any principles of conflicts of law. Any legal proceeding arising under or relating to these Terms shall be instituted exclusively in the state or federal courts located in Allegheny County, Pennsylvania.